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Plain language notes on our
privacy, shipping and return policies

Your privacy
All information you send to us will remain with us. We respect your privacy, so we have built secure, encrypted order pages. This insures that any information you give us on the order form will get to us in the most confidential manner possible. Our promise is to keep it confidential.

Back Orders and Indent

If we can not fill your entire order, you will be notified that items have been back ordered. We can’t guarantee our suppliers can immediately fill and deliver orders, so we believe that it is better to ship all ordered items that are currently in stock rather than delay the entire order pending the arrival of one or two items.

However, we can hold orders until completely filled if requested or if we know the delay on final items will not be more than a couple of days.

Freight is charged on all parcels. However, we do try to combine back orders with regular mail outs such as magazine standing orders and Block-of-the-Month to minimize the freight handling costs.

Our Return Policy
Sadly, some things just don't work out for one reason or another and a return is needed. Our shop policies are as follows.

Please call (phone 04-902-9908) or e-mail (returns@fibreflair.com) the shop first, to alert us of the return, and for an authorization. You’ll need to send along a copy of the sales slip that arrived with the order. This is very important - sometimes, things come back to us with no notes, and we don't know what to do with them!

Any obviously defective items will be replaced if still in stock or else the full purchase price will be credited. Patterns, leaflets, charts, kits and fabrics are not returnable.

Any returnable items must be in re-saleable condition -- original packaging intact etc. Returns for any reason must be made within 10 days within New Zealand or 30 days overseas.

If we have made an error with your order, we will reimburse your return post or freight. Please make sure it can arrive to us safely! If you are choosing to return an item because you've changed your mind, you will have to pay the shipping. In this case, returned items are subject to a 15% restocking fee. Sale and Special Order items are not returnable.

Please open your order immediately on receipt, and check it over. Any claim for errors in shipment or charges needs to be made within 10 days within New Zealand or 30 days overseas.

All prices are subject to change without notice.

Insurance and Freight

If your purchase is lost or damaged on the way to you or when you are returning it to Fibre Flair, we will replace it free of charge. All parcels are mailed through New Zealand Post or couriered by Post Haste

We trust . . .
. . . this makes everything clear for you. Something you are still not sure of? Just send an e­mail. We'll be glad to help! We really value your custom and we'll make every effort to be fair to both of us!